Client Care
Shipping & Delivery
Processing Time
Orders are processed within 1–2 business days. Orders placed before 12:00 noon on weekdays are typically dispatched the same day.
Shipping Destinations & Timelines
| Region | Estimated delivery | Cost |
|---|---|---|
| Middle East & North Africa | 3–7 business days | Free above $150, else $12 |
| Europe | 5–10 business days | Free above $200, else $18 |
| Rest of World | 7–14 business days | Free above $200, else $22 |
Tracking
A tracking number is emailed to you as soon as your order is dispatched. Allow up to 24 hours for tracking to activate.
Customs & Import Duties
International orders may be subject to local customs duties and import taxes. These charges are the responsibility of the recipient and are not included in our prices.
Packaging
Every NORAÉ order arrives in our signature tissue-wrapped box, sealed with a wax stamp and satin ribbon — ready to gift or keep as your own.
Returns & Exchanges
For information on returning or exchanging an item, please see our Returns & Exchanges Policy →
For shipping enquiries: hello@norae-luxury.com