Privacy Policy

1. Who We Are

NORAÉ is the data controller for personal information collected through this website. For privacy matters, contact us at privacy@norae-luxury.com.

2. Information We Collect

• Identity & contact data: name, email address, phone number, delivery address.
• Transaction data: order history and payment references. We do not store card details — these are handled exclusively by Stripe.
• Technical data: IP address, browser type, cookies.

3. How We Use Your Information

• To process and fulfil your orders
• To provide customer support and shipping notifications
• With your consent: to send editorial and promotional communications

4. Third-Party Services

Stripe Inc. processes card payments on our behalf under PCI-DSS Level 1 compliance. Logistics partners receive your delivery address solely to fulfil your order.

5. Data Retention

• Order records: 7 years (legal obligation)
• Marketing consent records: until withdrawal of consent
• Technical logs: 90 days

6. Your Rights

You may request access to, rectification of, or erasure of your personal data. Contact us at privacy@norae-luxury.com — we respond within 30 days.

7. Cookies

Please see our Cookie Policy for details on how we use cookies.

8. Changes to This Policy

We may update this policy; the revised version will be posted here with an updated date.